This warranty is NOT transferable and covers replacement parts and labor only.
This warranty does not cover any consequential damages or business loss.

The warranty on your OPTIMA STEAMER is one (1) year from the date of purchase by the original owner against defects in material and workmanship.
The warranty on boiler is two (2) years from the date of purchase by the original owner.

General exclusions from this warranty shall include any failures caused by :

• Installation of parts, attachments or accessories that are not original to the unit or genuine OPTIMA STEAMER parts. (i.e. external aftermarket attachments such as exhaust duct extension)
• Abnormal strain, neglect, or abuse.
• Lack of proper maintenance.
• Accident or collision damage.
• Changing or altering factory settings without consulting with an authorized technician.
• Damage or malfunctions resulting from natural calamity, freezing, theft, accident, vandalism, abuse due to misapplication and/or improper site conditions.
• Water damage
• Electrical damage from including, but not limited to improper use of extension cords, failure to meet proper voltage requirements, incorrect or insufficient amperage circuit.
• Insufficient unobstructed distance on exhaust

Items not covered under warranty include:

• Parts replaced due to normal wear or routine maintenance including, but not limited to sensors, filters, fuses, valves, pipes, electrodes, cables and fittings (i.e. nipples, couplings, o-rings, etc)
• Consumable or wearing items requiring replacement as part of normal operation including, but not limited to steam hoses and guns.
• Any transportation or travel costs.
• Reimbursement for rental units while repairing warranty items.
• Normal maintenance items such as: draining tanks and boiler, descaling, filter and sensor changes, boiler cleaning, tightening and sealing bolts and fittings and others stated in the user’s manual.
• Failure caused by water scale problem due to local water conditions.
• Warranty work completed after 30 days from discovery.
• Damage, problems or failure caused by factors external to the Product including, but not limited to, faulty or poor external electrical wiring, incorrect or faulty power supply, voltage fluctuations, over voltage transients or electromagnetic interference, inadequate or faulty water or fuel.

Under this warranty, the customer’s responsibility shall :

• Operate and maintain the machine as specified in the user’s manual.
• Give notice to authorized OPTIMA STEAMER dealer or SJE Corporation, Ltd. of apparent defects within ten (10) days after initial malfunction.
• Provide proof of purchase, purchase date, and serial number of the warranty product(s).
• Make the product available for inspection and repairs at dealer's place or service center. If shipped, transit costs should be prepaid.

For warranty service request, please e-mail tech@sjecorp.com.

SJE Corporation, Ltd.